ServiceNow

Version:
2021.2
Last modified: July 08, 2021
Connection Type

Alteryx Tools

Driver Configuration Requirements

Visit documentation on ServiceNow portal.

Type of Support

Read only

Validated On

ServiceNow Orlando

Use the ServiceNow tool to run, schedule, and publish workflows from Designer, reading from ServiceNow Data tables. 
Support is for standard and custom ServiceNow tables.

Authentication Configuration

Before using the ServiceNow tool, you need to create an OAuth application endpoint for external clients. Follow the instructions on ServiceNow portal.
To authenticate login use ServiceNow User Name, Password, Client ID, and Client Secret ID (automatically generated by a ServiceNow OAuth server).

Tool Configuration

You can use Advanced Options to configurate a tool retrieval. Use following fields:

  • sysparm_fields: Enter a comma-separated list of fields to return in the response. Although Designer uses ServiceNow Column name to name the fields, use Column label to list the fields. 
    ServiceNow_Column Label
  • sysparm_limit: Enter the maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset field to paginate record retrieval.
  • sysparm_offset: The number indicating a starting record index for which to begin retrieving records. Use this value to paginate record retrieval.
  • sysparm_query: Use the encoded query to filter the result set. For syntax details, see the ServiceNow documentation.

Limitations

The ServiceNow tool works only with 
•    Designer and Server, version 21.1 and later

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