Troubleshoot Activation Issues

Use this information to find solutions for errors that may occur when activating Alteryx.

Error Message Solution
A license key could not be activated.

You entered an invalid or expired license key, or there are no more available seats.

Use lowercase letters when typing your email address.

License keys are case sensitive. Copy and paste the license key in the same form it was provided.

Ensure you have a valid license key for the product or products you are trying to activate.

Check your system to see which environment you are trying to activate in. For example, a Server OS environment requires a license key that allows for this.

Contact your license administrator or sales representative to obtain a new license key.

Your computer is unable to access the activation service. The license key cannot be activated online.

Contact your license administrator to obtain a new offline activation file. See Activate License Offline.

The activation file is invalid. The activation file used to activate a license for an offline computer is unreadable or invalid.

Contact your license administrator to obtain a new offline activation file. See Activate License Offline.

A license key for an add-on product has been activated without an active base product (Alteryx Designer or Alteryx Server). The license key for an add-on product was activated, but it cannot be used because Alteryx Designer or Alteryx Server must be activated as well.

Contact your license administrator to obtain a new license key for Alteryx Designer or Alteryx Server. See Activate Alteryx.

This machine is out of compliance with your organization's license agreement.

An Alteryx Server license was activated on a machine that has more cores than the number of cores for which it is licensed.

To find out how Alteryx defines cores for licensing its products, visit this Alteryx Community article.

Contact your license administrator to obtain a new license key for additional server CPU cores. See Manage Licenses.

It appears that you do not have Administrator or Power User privilege. Licenses installed may only be available to the currently logged in user. Some other functionality may not be available.

You were logged on as a non-administrative user of the machine when you activated a product.

If you want the license to be available to all users of the machine then run the install and license process as Administrator.