Schedules FAQ

Last modified: April 28, 2022

Find answers to frequently asked questions and browse troubleshooting tips for common issues for Schedules in Platform.

What do I do if my scheduled run has not completed and has a status of Failed?

The most common cause of a failed run is an error within the workflow or job itself. To resolve this…

Open the scheduled workflow from Designer Cloud or from your Assets page.
Select Run.
Resolve any errors, then Save.

Sometimes, a job fails due to an issue with Alteryx’s Engine running the workflow or job. To resolve this…

Open the scheduled workflow from Designer Cloud or from your Assets page.
Select Run.
If there are no errors, allow the job to run at its next scheduled time or schedule it to run again sooner.
If the scheduled job continues to fail, contact Support.

This scenario can also occur if the workflow used by the schedule is deleted. To resolve this…

Open the schedule from your Schedules page.
Select the 3 dot menu, then select Edit.
Select a workflow, Resolve any errors, then Save.
Optionally, use the steps detailed in the 1st solution to make sure the workflow runs without errors. If the scheduled job continues to fail, contact Support.

What do I do if my scheduled run has not completed and has a status of Canceled?

The status Canceled indicates that a scheduled run was manually canceled while it was in progress. To change the status, allow the next scheduled run to complete without interruption or schedule another run for a sooner time.

What do I do if my scheduled run has not completed and has a status of In Progress?

A status of In Progress means that a scheduled run has not yet completed but has not been terminated due to errors or manual cancellation. There are 2 options with an In Progress run:

Allow the scheduled run to progress with no changes.
Cancel the In Progress run. For information on how to cancel an in progress run, go to Create and Manage Schedules.

What do I do if my scheduled job is not running and the schedule has a status of Disabled?

A status of Disabled means that the schedule has been disabled. To enable a schedule…

Select Home from the Main Menu, then select Schedules from the header.
Select the All tab.
On the schedule you want to disable, select the 3 dot menu, then select Enable.