License Server Release Notes

Last modified: February 02, 2022
Release Note Product Versions
Version Release Date Release End of Support
2021.4.1.04899 February 02, 2022 Major August 02, 2023

2021.4 Alteryx License Server Updates

Flexera Package Upgrade

We upgraded to Flexera package: flexnetls-x64_windows-2021.05.0

Online License Server Customers

For "online" License Server customers upgrading from Alteryx License Server 2018.3.4.51585, you need to add a new producer settings file to your 2018.3 installation before you upgrade in order to enable backup and restore of the server’s trusted storage.

Refer to the Upgrade Instructions below.

Offline License Server Customers

For "offline" License Server customers, please contact before you upgrade.

Upgrade Instructions

  1. Download a copy of producer-settings.xml from "Offline" admins can procure the new settings file directly from Alteryx Fulfillment.
  2. Within a command prompt on the 2018.3 license server machine (running as Administrator), run flexnetls.bat -stop from [install_dir]\Alteryx\LicenseServer\server.
  3. Rename the existing installed producer-settings.xml within [install_dir]\Alteryx\LicenseServer\server to something like producer-settings.old.
  4. Copy the new producer-settings.xml into [install_dir]\Alteryx\LicenseServer\server.
  5. Restart Alteryx License Server from the admin command prompt via flexnetls.bat -start.
    • The new producer settings enables backup mode for the server’s Trusted Storage.
    • The easiest way to force a backup is to run a simple activation or deactivation from a connected client/user.
  6. A Trusted Storage backup should exist in %WINDIR%\System32\config\systemprofile\flexnetls\alteryx\tsBackup and/or %WINDIR%\ServiceProfiles\NetworkService\flexnetls\alteryx\tsBackup. Copy the tsBackup folder to a new location somewhere safe.
  7. Stop Alteryx License Server via flexnetls.bat -stop.
  8. Install the new 2021.4.1.04899 Alteryx License Server to the existing machine. You do not need to start Alteryx License Server at this time.
  9. Within the command prompt, restore trusted storage from backup by running flexnetls.bat -restore-database [temporary_tsBackup_folder]\
  10. Restart Alteryx License Server via flexnetls.bat -start. The License Server should be ready after a few minutes. You can confirm proper trusted storage by running the -licenses -verbose option within [install_dir]\Alteryx\LicenseServer\enterprise\flexnetlsadmin.bat.
  11. Also spot-check with connected clients that everything is working as expected.
  12. If you run into issues, please contact
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