ServiceNow Input
Use the ServiceNow tool to run, schedule, and publish workflows from Designer, reading from ServiceNow Data tables.
Support is for standard and custom ServiceNow tables.
Important
This tool is not automatically installed with Designer. To use this tool, download it from Alteryx Marketplace.
Before using the ServiceNow tool, you need to create an OAuth application endpoint for external clients. Follow the instructions on ServiceNow portal.
To authenticate the login in Designer:
Drag the ServiceNow Input tool onto the canvas.
Click on the ServiceNow tool icon.
Select Set Up Connection in the configuration panel.
Select Credentials > + New.
From the Method dropdown, select ServiceNow OAuth.
Use ServiceNow User Name, Password, Client ID, and Client Secret ID (automatically generated by a ServiceNow OAuth server).
Select Save.
Select Data Sources > + New.
Select ServiceNow from the Technology dropdown.
Enter a name for the data source and the Instance URL. The format must be https://mycompany.service-now.com.
Important
Enter only the domain name in the Instance URL, for example, https://mycompany.service-now.com. The connector uses it as the base URL for all API calls. Do not enter a full URL.
You can use Advanced Options to configure a tool retrieval. Use the following fields:
sysparm_fields: Enter a comma-separated list of fields to return in the response. Although Designer uses the ServiceNow Column name to name the fields, use the Column label to list the fields.
sysparm_limit: Enter the maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset field to paginate record retrieval.
sysparm_offset: The number indicating a starting record index for which to begin retrieving records. Use this value to paginate record retrieval.
sysparm_query: Use the encoded query to filter the result set.