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Zendesk Connections

Note

This feature might not be available in all product editions. For more information on available features, see Compare Editions.

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. For more information, see https://www.zendesk.com/.

Tip

This connection is in early preview. It is read-only and available only in SaaS product editions. For more information on early previews, see Early Preview Connection Types.

Limitations and Requirements

Note

During normal selection or import of an entire table, you may encounter an error indicating a problem with a specific column. Since some tables require filtering based on a particular column, data from them can only be ingested using custom SQL statements. In this case, the problematic column can be used as a filter in the WHERE clause of a custom SQL statement to ingest the table.

  • For more information, please consult the CData driver documentation for the specific table.

  • For more information on using custom SQL, see Create Dataset with SQL.

Note

For filtering date columns, this connection type supports a set of literal functions on dates. You can use these to reduce the volume of data extracted from the database using a custom SQL query. For more information, see the pg_dateliteralfunctions.htm page in the driver documentation for this connection type.

  • Zendesk supports Basic (User Name and Password) authentication.

  • You cannot import data from Automations and JiraLinks table.

Enable Basic Authentication via API

To use Basic authentication to access your Zendesk account, you must enable API-based authentication through your Zendesk deployment.

Steps:

Note

A Zendesk administrator must perform the following steps.

  1. Login to your Zendesk account.

  2. From the Window menu, select Admin Center.

  3. In the Admin Center, select Apps and integrations.

  4. In the left navigation bar, select Zendesk API.

  5. Enable Password access.

For more information, see https://developer.zendesk.com/api-reference/introduction/security-and-auth/#basic-authentication.

Create Connection

via Dataprep by Trifacta application

When you create the connection, please review the following properties and specify them accordingly:

Connection Property

Description

Subdomain

The subdomain of the Zendesk account. The URL is your Zendesk Support URL.

For example, https://{subdomain}.zendesk.com.

Connect String Options

The following default value sets the connection timeout in seconds:

Timeout=0;

Setting this value to 0 disables timeouts.

User Name

The Zendesk user account used to authenticate.

Password

The password used to authenticate the user.

Default Column Data Type Inference

Leave this value as Enabled.

For more information, see the driver documentation https://cdn.cdata.com/help/FZG/jdbc/default.htm.

via API

Depending on your product edition, you can create connections of this type. Key information:

"vendor": "zendesk",
"vendorName": "Zendesk",
"type": "jdbc"

For more information, see

Dataprep by Trifacta: API Reference docs

Data Type Conversions

For more information, see the driver documentation https://cdn.cdata.com/help/FZG/jdbc/default.htm

In this section: