Generate Support File
Generate a tech support (AlteryxSupport.zip
) file that contains information that helps our team properly troubleshoot your issue. You can upload this file when you submit your support case.
Warning
Make sure to review the contents of the support file and remove any information that you don’t want to include before you send the file to our team.
The Support File includes this information:
System Information
Environment Variables
Designer System Information
ODBC Drivers and Versions
Internet Option Settings
Alteryx.config File
Connector Versions
Windows Event Logs
Engine Logs
MongoDB Logs
Jupyter Server Logs
Generate Support File from Designer
To generate a support file...
In Designer, go to Help > Generate Support File.
Next, choose the location where you want to save the file.
It can take about a minute for the file to compile. While the file is compiling, there is a mouse busy indicator and the Designer header might display a not responding message. This is expected behavior.
Once the file is ready, make sure to review the contents of the support file and remove any information that you don’t want to include before you send the file to our team.
Generate Support File with Command Line
You can also generate the support file via the command line. Use this command:
AlteryxGui.exe /supportfile <path>
where <path> indicates the location where you want to save the file.